STORE PURCHASES & EXCHANGES
1. PHYSICAL STORE PURCHASES
This policy applies to purchases completed in person at the TEPHRΛ physical store.
For non-defective items purchased in-store, all sales are final. TEPHRΛ does not provide refunds for change-of-mind purchases.
This does not affect any statutory rights that apply where an item is faulty, defective or otherwise does not conform to the contract.
2. EXCHANGE POLICY
A non-defective item purchased in the physical store may be exchanged within five (5) business days from the date of purchase.
To qualify for an exchange, the item must:
- be unworn and unused;
- remain in its original condition;
- have all original tags attached;
- be accompanied by proof of purchase.
TEPHRΛ does not issue refunds or store credit for change-of-mind purchases.
The customer must select replacement goods with a total value equal to or greater than the value of the item being exchanged.
If the replacement goods have a greater value, the customer must pay the difference.
If the replacement goods have a lower value, no refund or store credit for the difference will be issued and the exchange cannot be completed on that basis.
All exchanges are subject to product availability.
3. FAULTY OR NON-CONFORMING GOODS
The exchange policy above does not limit statutory consumer rights relating to faulty, defective or non-conforming goods.
Where applicable law provides a remedy for faulty or non-conforming goods, TEPHRΛ will handle the matter in accordance with those legal obligations.
Customers should contact Customer Care and provide proof of purchase where available, a description of the issue and photographs where useful.
Customer Care:
[email protected]
4. ONLINE STORE PURCHASES
This physical-store policy does not apply to purchases made through the separate TEPHRΛ online store:
Online purchases are governed by the terms, returns policy, shipping information and other policies displayed on that online store.